Last updated: January 1, 2026
These Terms of Service govern your use of the Once Upon Europe website and our bespoke travel planning services. By using our website or engaging our services, you agree to these terms.
Once Upon Europe provides tailor-made European travel planning and coordination services. All itineraries are custom-designed based on your preferences and are subject to availability from our travel partners.
A deposit may be required to confirm your itinerary. Full payment terms, cancellation policies, and refund conditions will be outlined in your personalized proposal before any booking is confirmed.
You are responsible for ensuring valid travel documents (passports, visas, insurance) and for communicating any dietary, accessibility, or special requirements in advance.
We understand plans can change. Modification and cancellation terms depend on the specific bookings involved and will be communicated clearly in your proposal. Some third-party bookings may be non-refundable.
Once Upon Europe acts as an intermediary between you and travel service providers. While we exercise care in selecting partners, we are not liable for acts, omissions, or failures of third-party providers including airlines, hotels, and transport operators.
All content on this website, including text, images, and design, is the property of Once Upon Europe and may not be reproduced without prior written permission.
These terms are governed by the laws of France. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.
For any questions regarding these Terms of Service, please contact us at hello@onceuponeurope.com.