Last updated: 11 August 2026
Once Upon Europe ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our travel planning services.
We may collect information you provide directly, including your name, email address, phone number, travel preferences, dates, destinations, and any other details you share when inquiring about or booking our services.
We use your information to design and coordinate your travel itinerary, communicate with you about your journey, improve our services, and respond to your inquiries. We do not sell or rent your personal information to third parties.
We may share your information with trusted travel partners (hotels, transfer providers, experience operators) solely to fulfill your booking. All partners are required to handle your information in accordance with applicable data protection laws.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at hello@onceuponeurope.com.
We use a small number of optional cookies and similar technologies to understand how our site is used and to measure the effectiveness of our communications. On your first visit, a consent banner lets you accept or decline these optional cookies; nothing is set unless you accept, and declining does not affect your use of the site. If you accept, we use Google Analytics 4 to collect aggregated usage statistics and the Meta Pixel to measure enquiries. These tools may set cookies and process your IP address and device information, and data may be processed outside your country of residence. Your choice is stored in your browser and honoured on every visit. You can change your mind at any time by clearing this site's data in your browser, after which the banner will appear again. For questions about cookies or your data, contact us at hello@onceuponeurope.com.
For any questions about this Privacy Policy, please contact us at hello@onceuponeurope.com.